Our commitment to Safe and Responsible Gaming

Spinmacho is committed to responsible gaming as an integral part of its operations. Gambling should be a form of entertainment, not a risk, and we take concrete steps to minimize harm and support players who may experience difficulties.

Practical tools to stay in control

We provide a range of adjustable controls designed for responsible play. Use these tools to manage your activity and budget effectively.

• Deposit limits: Set daily, weekly, or monthly caps. Reductions take effect immediately; increases activate after a 24-hour cooling-off period.
• Loss limits: Cap total losses over a chosen period to protect your bankroll.
• Wagering limits: Establish boundaries on the total amount wagered within a session or timeframe.
• Session time limits: Receive reminders or automatic logout after a pre-set period of play.
• Self-exclusion: Choose a period of exclusion ranging from temporary cooldowns to permanent bans. Initiation is through account settings or by contacting our support team. During an active exclusion, you are not permitted to create a new Spinmacho account, and any attempt to do so may be treated as a violation of our terms.

Ages, minors, and account eligibility

Participation is limited to players aged 18 or older, in line with applicable law. We implement identity and age verification controls and will suspend or terminate accounts found to be operated or accessed by individuals under the minimum age. Funds associated with such accounts may be forfeited or frozen as required.

Recognizing signs of problematic gambling

Be alert to behaviours such as spending beyond your means, neglecting personal or financial responsibilities, or an increasing preoccupation with gambling. If you notice these patterns, pause play and contact our support team for guidance. Seek professional help if needed;

Getting help and support

Spinmacho offers 24/7 support to assist players who need help managing their gambling. We provide information and referrals to recognized organizations that specialise in problem gambling, including GamCare, BeGambleAware, Gamblers Anonymous, and national helplines where available. Our Responsible Gaming portal hosts additional self-help resources and tools.

Taking a break and self-exclusion details

You may request a temporary take-a-break period or a self-exclusion for a defined duration. Self-exclusion is binding for the selected period and cannot be reversed during the active term. During exclusion, you may not use your Spinmacho account, and attempts to create a new account during this period are prohibited. To discuss specific restriction durations, contact our support team for guidance on available options.

Parental controls and protecting others

We support parental controls and recommend secure handling of login credentials. Consider using device-level content controls or filtering tools to prevent access by minors, and restrict shared devices from accessing gambling content where appropriate.

Privacy, data handling, and responsible gaming portal

Spinmacho processes personal data in accordance with applicable privacy laws and our internal policy. Access to Responsible Gaming resources is available via the dedicated portal on the Spinmacho site, which includes information, self-assessment tools, and guidance. Personal data is disclosed only as required by law or to provide responsible gaming support, and never without your consent outside the stated purposes.

Continuous improvement

We regularly review and enhance our responsible gaming measures to ensure effectiveness and regulatory compliance. Staff training on recognizing and assisting players exhibiting signs of problematic gaming is ongoing, and we welcome player feedback to improve these tools.

Need more information or help?

For inquiries related to responsible gaming, contact our support team at [email protected]. We are dedicated to helping you maintain a safe and enjoyable experience.